What information do we need?

We’re sorry to hear that you need a refund. To try and make it as easy as possible please can you provide the following information.

If you paid by card

Please let us know the last 4 digits of the card used for payment to help us identify it on the system.

If you paid by Apple Pay or Google Pay

Please let us know the last 4 digits of your device account number, not your card number.

How to find your Apple Pay device account number

1. Open ‘Settings’
2. Scroll down to find and select ‘Wallet & Apple Pay’
3. Once open, click on your payment card
4.  Scroll to the card information section
5. The last 4 digits of your ‘Apple Pay’ device number ‘ is visible below this section.

How to find your Google Pay virtual account number

1. Open the Google Pay app. Tap Payment.
2. Choose a Payment card.
3. Scroll down to the bottom to find the ‘Virtual Account Number’ (only last 4 digits are visible).