What information do we need?
We’re sorry to hear that you need a refund. To try and make it as easy as possible please can you provide the following information.
If you paid by card
Please let us know the last 4 digits of the card used for payment to help us identify it on the system.
If you paid by Apple Pay or Google Pay
Please let us know the last 4 digits of your device account number, not your card number.
How to find your Apple Pay device account number
- Open ‘Settings’
- Scroll down to find and select ‘Wallet & Apple Pay’
- Once open, click on your payment card
- Scroll to the card information section
- The last 4 digits of your ‘Apple Pay’ device number ‘ is visible below this section.
How to find your Google Pay virtual account number
- Open the Google Pay app. Tap Payment.
- Choose a Payment card.
- Scroll down to the bottom to find the ‘Virtual Account Number’ (only last 4 digits are visible).