What information do we need?

We’re sorry to hear that you need a refund. To try and make it as easy as possible please can you provide the following information.

If you paid by card

Please let us know the last 4 digits of the card used for payment to help us identify it on the system.

If you paid by Apple Pay or Google Pay

Please let us know the last 4 digits of your device account number, not your card number.

How to find your Apple Pay device account number

  1. Open ‘Settings’
  2. Scroll down to find and select ‘Wallet & Apple Pay’
  3. Once open, click on your payment card
  4. The ‘Device Account Number’ is visible near the bottom of the screen

How to find your Google Pay virtual account number

  1. Open the Google Pay app. Tap Payment.
  2. Choose a Payment card.
  3. Scroll down to the bottom to find the ‘Virtual Account Number’ (only last 4 digits are visible).
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