What information do we need?

We’re sorry to hear that you need a refund. To try and make it as easy as possible please can you provide the following information.

If you paid by card

Please let us know the last 4 digits of the card used for payment to help us identify it on the system.

If you paid by Apple Pay or Google Pay

Please let us know the last 4 digits of your device account number, not your card number.

How to find your Apple Pay device account number

  1. Open ‘Settings’
  2. Scroll down to find and select ‘Wallet & Apple Pay’
  3. Once open, click on your payment card
  4.  Scroll to the card information section
  5. The last 4 digits of your ‘Apple Pay’ device number ‘ is visible below this section.

How to find your Google Pay virtual account number

  1. Open the Google Pay app. Tap Payment.
  2. Choose a Payment card.
  3. Scroll down to the bottom to find the ‘Virtual Account Number’ (only last 4 digits are visible).
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